The Climbing Life Guide's merchant service provider charges a 5% fee for all refunds. For a full refund of your reservation cost (minus the 5% fee), we ask that you cancel with no fewer than 15 days’ notice. We have this policy so that we can attempt to fill the formerly scheduled time with another client.
Cancellations made with less than 15 day's notice will receive a 50% refund. Cancellations with less than seven days' notice or failure to show up on the appointment day will result in no refund. For AMGA Courses and Assessments, due to the impact on other participants, cancellations made less than three weeks before will result in no refund.